Ally Cababa

Managed customer engagement across social media platforms, responded to inquiries, addressed customer concerns, and helped maintain a positive brand presence through timely and professional communication.

Managed customer chat and email subscription inquiries through the Gorgias platform, supporting retention efforts and delivering excellent customer satisfaction. Assisted in managing YouTube comments and the Facebook Business profile to ensure timely engagement and customer support.

Supported pharmacy operations by troubleshooting and resolving software issues using Oracle SQL and Salesforce, delivering timely solutions through phone and ticketing platforms.

Responded to customer inquiries regarding parcel status via email and chat. Provided general support to Amazon drivers through inbound calls, and processed appropriate credits, refunds, and escalations based on customer concerns.

Provided inbound phone support by troubleshooting mobile phones and routers, and verifying eligibility for upgrades and additional lines.

Completed a technical-vocational track in Food and Beverage Services.