Allen D

Provided comprehensive customer support, including phone and chat sales, product troubleshooting, and repair scheduling. Managed sales and shipping inquiries, tracked website performance, and programmed AI chatbots for after-hours support.

Facilitated pre-process and process training, including PKT and refresher sessions. Conducted call listening and analysis, provided language and process coaching, and created training materials.

Provided in-home care for the elderly, including cooking, cleaning, bathing, medication management, and transportation to appointments. Assisted with hospice care and supported brain injury patients in a group home setting.

Set store shelves according to corporate standards, performed minor cleaning, stock decontamination, and product down stocking. Prepared inventory and served as an in-house merchandiser.

Instructed customers on residential plumbing and irrigation repairs. Managed product restocking and ordering to meet customer demand.

Served as secondary management for a hookah lounge, overseeing a team of 20 wait staff. Ensured smooth operations and customer satisfaction.

Performed pipe fitting and welding tasks for construction projects. Operated tractors and backhoes, and conducted equipment and automotive repairs.

Performed software troubleshooting and system diagnostics for realtor laptops. Installed and configured databases and hardware for Internet access.

Upgraded company computers and LAN systems to meet current needs within budget constraints. Evaluated company requirements, installed necessary software, and configured mail servers and clients.

Provided contract PC and network technician services, including system diagnostics, repair, and software installation. Set up new systems, internet, and databases, offering telephone and email technical support.

Managed material stock for technician work and was responsible for all in-house system repairs and general maintenance. Provided tech support and repair for a Compaq authorized service center, and constructed server and PC machines.

Designed and installed a network for the GED lab and repaired systems for the Center and its clients. Assembled and configured computer systems for students, installing operating systems and applications to meet their needs.

Set up Compaq Proliant Servers and designed and installed a LAN system integrating international operations. Configured Ethernet and TCP/IP networks, installed drives, cards, and NT4.0 server for all machines.

Provided Level 1 and Level 2 technical support for remote users of Compaq Presario products, including monitors, speakers, and printers. Assisted customers with configuring Windows 98 and bundled software, consistently recognized for outstanding customer service.

Supervised maintenance for 27 rental homes, leading a crew of 3-5 individuals. Performed various repairs including painting, electrical, plumbing, and roofing, and managed tenant relations and evictions.

Built Compaq servers to company specifications, installing and configuring motherboards, drives, and cards. Performed quality assurance, including system testing, problem troubleshooting, and diagnostics.

Activities and societies: Microsoft Certified Professional (MCP) ID #: 1267879

Completed required courses for Microsoft Certified Professional certification, including Administering Windows NT 4.0 and Supporting Windows NT 4.0, Core Technologies. Also completed courses for Microsoft Certified Systems Engineer, focusing on Enterprise TCP/IP and creating & managing a Web Server Using IIS 4.0.