Ali Zewtz

Managed the front desk as acting MOD for a 345-room resort, balanced books nightly for the resort, cafe, and spa, and assisted with guest requests and concerns. Trained multiple agents for front desk and night audit.

Managed the front desk as security and acting MOD, ensured night audit balanced correctly, and handled guest check-ins and reservations. Prepared breakfast and managed direct bill stays with trucking companies.

Posted room charges and taxes, corrected transactions, and verified postings and balances. Tracked room revenue and hotel statistics, and managed daily and monthly account closing.

Assisted customers with account information and promotions, set up reservations and new player cards, and answered phones. Ran the night audit process before the front desk opened.

Assisted customers with account inquiries and device troubleshooting, established new services, and communicated to resolve issues. Implemented department standards and made recommendations to improve quality.

Performed analysis on customers' computers and made product/service recommendations, sold tech support packages, and supplied information to educate consumers. Used company tools to troubleshoot and solve issues.

Responsible for sorting and pricing merchandise, maintaining cleanliness, and helping customers. Documented supplies and inventory levels, managed cash register, and educated customers on the cave and local recreation.

Completed 2 years of training coursework in 4 months for Office Administration Certification for Finance & Business.

Completed GED as Senior in High School.