Open to opportunities

Aliyah Abdulkadir

@aliyahabdulkadir

Message

Skilled IT professional specializing in ERP systems and client support.

Kenya

Message

What I'm looking for

I seek a role that fosters continuous learning and growth in data analytics and project management.

I am a dedicated IT professional with 11 months of experience in the IT sector, specializing in ERP systems, client support, and technical processes. My expertise lies in managing software renewals and maintaining accurate CRM data, which has been instrumental in enhancing client satisfaction and operational efficiency. I am currently pursuing advanced skills in data analytics and project management, aiming to provide exceptional IT support in dynamic environments.

In my role as an Assistant Administrator at an IT company, I have successfully managed Sage software license renewals for over 50 clients, ensuring timely submissions and minimal service interruptions. My proactive approach to client support has led to a 100% compliance rate on software renewals since December 2023. I have also streamlined renewal processes and improved departmental efficiency through effective data analysis and reporting, contributing to significant process improvements.

Experience

Work history, roles, and key accomplishments

Current

Assistant Administrator

Current

IT Company

Dec 2023 - Present (1 year 6 months)

As an Assistant Administrator, I managed Sage software license renewals for over 50 clients, provided first-level client support, and maintained CRM systems. I coordinated with internal teams to resolve technical errors and streamlined renewal processes, enhancing client satisfaction and operational efficiency.

CRM Communication Coordination

Education

Degrees, certifications, and relevant coursework

University of Central Lancashire

Bachelor of Science, Business Computing and Information Systems

2019 - 2022

Completed a Bachelor of Science in Business Computing and Information Systems, focusing on the integration of business processes with IT solutions. Developed skills in data analysis, project management, and client support through practical coursework and projects.