Aliva User

As a dedicated Customer Service Manager at ICICI Lombard GIC LTD, I specialize in delivering high-quality customer service and resolving complex issues. My role involves visiting allocated hospitals to build customer connections and resolve queries, as well as providing on-field assistance in medical claim settlement processes from admission to discharge.

In addition to my customer service expertise, I have a strong background in project management. I successfully oversaw projects, ensuring timely delivery and leveraging my leadership skills to streamline operations, reduce costs, and enhance organizational efficiency. My experience includes negotiating with TPA offices, auditing claims, and presenting data using MS Excel to highlight company savings.

Earlier in my career, I worked as a Project Manager at Surya Bharti Multiprojects Pvt Ltd, where I planned, organized, and monitored construction projects. I supervised daily targets, maintained records of materials and agreements, and used AutoCAD for site layouts. My technical skills include proficiency in MS Office, Quality Assurance, Data Analysis using AI tools, and Python.