Open to opportunities

alissandra evaristo

@alissandraevaristo

Message

I resolve customer issues and coordinate logistics documentation across fast-paced support operations.

Philippines

Message

What I'm looking for

I'm looking to grow beyond technical support in a role where I can use customer communication, problem-solving, documentation, and process coordination skills.

I've supported VidCruiter users remotely through email and live chat, guiding them through platform issues involving system access, connectivity, and user setup. I document and escalate complex cases clearly while managing multiple inquiries with professionalism.

Previously, I coordinated export and shipping documentation at Billerby Corporation and GoldenStone Garments Inc., creating invoices, tracking shipments, and maintaining accurate production and logistics records.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

VidCruiter

Jan 2019 - Present (7 years 7 months)

Provided customer support via email and live chat, assisting users with platform-related concerns. Guided users step-by-step to resolve issues and escalated complex cases with clear documentation.

Zendesk Freshdesk Slack Ticketing Systems Customer Support Email Support Live Chat Problem Solving Documentation

Production Coordinator / Logistics Staff

Billerby Corporation

Jan 2017 - Dec 2019 (2 years 11 months)

Prepared export and shipping documentation with high accuracy. Created invoices, tracked outgoing shipments, and generated detailed production and shipment reports.

Documentation Invoicing Shipment Tracking Reporting Logistics

Logistics Staff

GoldenStone Garments Inc.

Jan 2017 - Dec 2019 (2 years 11 months)

Created export documents and billing invoices. Coordinated tracking and shipment details and supported logistics operations through organized record-keeping.

Documentation Invoicing Shipment Tracking Logistics Record keeping