Open to opportunities

Alisha Macmurray

@alishamacmurray

Administrative and healthcare support professional with 10+ years’ experience in eligibility processing and case coordination.

United States

Message

What I'm looking for

I’m seeking clerical, administrative, customer service, or healthcare support roles where I can handle documentation, eligibility coordination, and client communication—working accurately within state systems while supporting families and multidisciplinary teams.

I’m a dependable administrative and support professional with 10+ years of experience across education, healthcare support, government eligibility processing, and customer-facing service roles. I’m skilled in documentation, scheduling, records management, data entry, and case coordination, and I’m confident working with multidisciplinary teams and client-focused needs.

In healthcare and specialized support roles, I provided trauma-informed care and supported implementation of ABA-based behavioral strategies. I monitored behavioral responses, maintained accurate behavioral records and reporting, and supported client safety and developmental progress—while practicing HIPAA awareness and confidential records handling.

On the administrative eligibility side, I processed Medicaid eligibility updates and resolved discrepancies by working within state systems including ICES and MaGIK. I’ve also supervised a team of 15 employees, restored and digitized government records, and performed indexing, scanning, and quality control—bringing an organized, detail-driven approach to every case I handle.

Experience

Work history, roles, and key accomplishments

Current

Instructional Assistant

Current

Dynamic Minds Academy

Jun 2023 - Present (3 years)

Supported middle school students with behavioral and developmental needs, assisting with lesson delivery and classroom structure. Implemented behavior reinforcement strategies and maintained documentation of student progress and incidents.

ABA Reinforcement Microsoft Office Trauma Informed Care Data Entry Scheduling coordination Confidential Record Handling

Direct Support Professional

Damar Services

Jan 2021 - Apr 2023 (2 years 3 months)

Provided trauma-informed care to children with autism and behavioral challenges and supported ABA-based behavioral strategies. Monitored behavioral responses, documented treatment progress, and maintained accurate behavioral records to advocate for client safety and development.

Trauma Informed Care Autism Support Progress Documentation Client Safety Advocacy Client Communication Confidential Record Handling

Supervised Visitation Facilitator

F.A.C.E.

Oct 2016 - Aug 2018 (1 year 10 months)

Provided parenting guidance and coaching support while coordinating schedules with foster families and case managers. Transported clients safely to appointments, supervised visits, and participated in case meetings and court-related support sessions.

Supervised Visit Scheduling coordination Client Communication

Medicaid Enrollment Coordinator

Briljent

May 2015 - May 2017 (2 years)

Processed Medicaid eligibility updates for wards of the state using ICES and MaGIK, verifying case data and resolving discrepancies. Coordinated placement and eligibility changes with family case managers and communicated updates with DFR and DCS.

ICE Magik Placement Coordination Data Entry

Eligibility Worker

State of Indiana

Sep 2014 - May 2015 (8 months)

Processed public assistance eligibility cases by entering and verifying client documentation and scheduling applicant appointments and follow-ups. Generated eligibility correspondence using state systems.

Data Entry Appointment Scheduling Customer Service

Document Specialist / Team Lead

CB Harris & Company

Jan 2010 - Jan 2014 (4 years)

Restored and digitized government records, performing indexing, scanning, and quality control. Supervised a team of 15 employees and handled confidential federal documentation.

Indexing Scanning Quality Control Team Leadership Government Record Restoration Data Management

Education

Degrees, certifications, and relevant coursework

Marion Technical College

Associate of Arts, Psychology / Social & Behavioral Sciences

Pursuing an Associate of Arts with a focus on Psychology and Social & Behavioral Sciences via the transfer pathway at Marion Technical College (online).