Open to opportunities

Adam Hopkins

@adamhopkins1

Message

I deliver high-accuracy healthcare administration, claims, and high-volume data operations to optimize workflows.

United States

Message

What I'm looking for

I’m looking for a healthcare-focused administrative role where I can apply claims processing, billing reconciliation, and 95%+ accuracy to streamline workflows, improve compliance tracking, and reduce processing time through better systems and automation.

I’m an administrative and operations professional with 4+ years in healthcare, insurance, and government sectors, focused on high-volume data entry, claims processing, billing reconciliation, and workflow optimization. I consistently maintain 95%+ accuracy by keeping records complete and data quality tight across systems like EPIC EMR, Salesforce CRM, FACETS, Ariba, and Icertis.

In my roles, I’ve streamlined patient intake and document processing, reducing average processing time by 25% across shifts, and cut support times by 15% by verifying information consistency. I’ve also improved billing performance by recovering $15K in overdue Medicaid claims through discrepancy verification and reconciling billing records, while using advanced Excel (pivot tables, SUMIFS, INDEX-MATCH) and automation (Power Query, macros) to reduce monthly claim reconciliation time by 30% and invoice retrieval time by 40%.

Experience

Work history, roles, and key accomplishments

Patient Services Assistant

GBMC Health Partners

Jan 2026 - May 2026 (4 months)

Entered, updated, and maintained patient documentation in EPIC EMR with high data quality. Streamlined patient intake and processed patient requests and administrative reports to reduce processing and support times.

Epic EMR High Volume Data Entry Data Documentation Workflow Optimization Data Quality

Administrative Specialist

Kennedy Services (Baltimore City Public Schools)

Aug 2025 - Dec 2025 (4 months)

Processed Medicaid claims and managed IEP health service digital documentation to ensure timely, accurate submissions. Built Excel tracking systems to monitor claim cycles, resolve exceptions, and improve third-party billing efficiency.

Excel Pivot Tables Sumifs Index Match Excel Automation Power Query Macros Microsoft Word

Administrative & Office Specialist

Abacus Corporation – Baltimore County Dept. of Health

Dec 2024 - Apr 2025 (4 months)

Managed monthly procurement and administrative requests in line with state purchasing regulations across multiple departments. Implemented a digital filing and electronic records system and coordinated with vendors and stakeholders to support PO tracking and audits.

Invoice Processing Vendor coordination Records Management Audit Readiness

Enrollment & Billing Representative

Mindlance (CareFirst)

Feb 2023 - Jun 2024 (1 year 4 months)

Processed and updated HMO/PPO enrollments, corrections, and terminations with regulatory compliance. Managed billing and database reconciliation for 500+ members monthly and improved resolution times via member outreach.

Data Reconciliation Enrollment Corrections and Terminations Eligibility Verification Compliance

Senior Data Entry Specialist

Cigna Corporation

Dec 2021 - Dec 2022 (1 year)

Performed high-volume data operations to maintain accurate electronic records within Ariba and Icertis. Supported contract migration and database updates by validating and resolving discrepancies to ensure data integrity.

High Volume Data Entry Ariba Icertis Data Validation Contract Migration