Madeline Cross
@madelinecross
I manage clinical records and public assistance cases with accuracy, compliance, and care.
United StatesWhat I'm looking for
At the Commonwealth of Kentucky, I interview clients, review public-assistance applications, verify eligibility information, and maintain accurate case records while meeting processing deadlines and regulatory requirements.
Previously at Medpace, I managed Trial Master File documentation in Veeva Vault, completed quality reviews, resolved discrepancies, and supported global teams. My background also includes HIPAA-compliant clinical documentation, behavioral support, customer service, and training team members.
Experience
Work history, roles, and key accomplishments
Family Support Specialist
Commonwealth of Kentucky
Nov 2025 - Present (10 months)
Conduct client interviews to assess eligibility for state and federal public assistance programs. Review applications and collect required documentation to determine benefit eligibility in compliance with program regulations and policies.
Education
Degrees, certifications, and relevant coursework
Ivy Tech Community College
Associate of Science, Psychology
Grade: 3.836
Activities and societies: Magna Cum Laude, Dean's List
Associate of Science in Psychology with a GPA of 3.836, graduating Magna Cum Laude and making the Dean's List.
South Ripley High School
High School Diploma, General Studies
Earned a High School Diploma.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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