Open to opportunities

Alina Matei

@alinamatei1

Message

I improve client experiences through customer support, operations, and clear digital communication.

Romania

Message

What I'm looking for

I'm looking to apply my customer support, operations, communication, and growing UX/UI design skills in a role where I can improve client experiences and contribute to digital products.

I've supported high-volume client operations at Yardi Call Center, managing inquiries, data entry, appointments, and real-time database accuracy in a fast-paced remote environment.

At Ana Private Dermatology Clinic, I coordinated front-desk operations, complex scheduling, patient intake, and communication between medical staff and clients. I've also created high-conversion real estate listings and collaborated with sales teams to improve visibility and marketing impact.

I'm a native Romanian speaker with C1 English and B1 Norwegian writing proficiency, currently building UX/UI design capabilities in Figma to connect creative communication with digital product design.

Experience

Work history, roles, and key accomplishments

Customer Service Representative I

Yardi Call Center

Sep 2025 - Jan 2026 (4 months)

Managed high-volume inquiries and data entry in a fast-paced environment, utilizing specialized software to coordinate appointments and maintain database integrity. Delivered solution-oriented service to ensure client retention and operational flow.

Data Entry CRM Systems Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Babeș-Bolyai University

Bachelor of Arts, Philology

2021 -

Pursuing a Bachelor of Arts in Philology with a major in English and a minor in Norwegian, developing strong cross-cultural communication and analytical skills.