Diksha Chouhan

Manage day-to-day lending operations including post-login case reviews, documentation, disbursement coordination, and collections. Scaled loan processing output from 40 to 280 units and automated partner performance scorecards, reducing manual processing time by 40%.

Managed the end-to-end lifecycle of 200+ channel partners, including acquisition, onboarding, and pipeline governance. Coordinated with institutional lending partners and built CRM-based prioritization to improve funnel focus.

Managed 590 concurrent refinance portfolios for US-based H-1B customers, contributing to approximately ₹230 Cr in loan disbursements. Designed standardized milestone trackers that reduced turnaround time by 25%.

Managed end-to-end prospect journeys for postgraduate education, including customer advisory, financing guidance, and conversion support. Maintained structured prospect lifecycles in LeadSquared CRM to improve conversion visibility.

Managed consultative B2C sales cycles from lead engagement through conversion. Mentored junior associates on outreach and closing practices.

Managed customer portfolios, CRM records, and market analysis to support tailored financial advisory and relationship management.

Pursuing an Executive MBA at IIM Visakhapatnam, expected to complete in 2027.

Completed Bachelor of Science in Computer Science from Barkatullah University from 2017 to 2020.

Completed professional development courses in Banking & Financial Markets, Banking Risk Management, and Effective Business Communication.