Open to opportunities

Aliki Vania

@alikivania

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Experienced implementation consultant specializing in digital health solutions.

Germany

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

I am a dedicated professional with over 7 years of experience in digital transformation and customer experience, particularly in the realm of digital health solutions and AI-driven SaaS platforms. My journey has been marked by a commitment to driving innovative customer engagement initiatives and managing complex cross-functional projects. I pride myself on my ability to build trusted relationships with C-level stakeholders, ensuring project adoption and facilitating upsell conversations.

In my current role as an Implementation Consultant at LumApps, I lead customer onboarding programs for multi-million euro clients, successfully reducing onboarding time from 7 to 3 months. My strategic advisory skills have allowed me to influence product improvements and feature prioritization effectively. Previously, as an Associate Product Manager at ZAVA, I spearheaded cross-functional delivery teams and implemented automation tools that significantly reduced customer service workloads. My diverse experience across various roles in the pharmaceutical and digital health sectors has equipped me with a unique perspective on customer engagement and operational efficiency.

Experience

Work history, roles, and key accomplishments

Implementation Consultant

LumApps

Dec 2023 - Present (1 year 10 months)

Led customer onboarding programs for multi-million euro clients, blending strategic advisory with operational delivery. Designed and deployed a scalable onboarding system to reduce time-to-activation by 50%, cutting onboarding time from seven to three months.

Customer Onboarding Strategic Advisory Project Management Stakeholder Management AI First Onboarding Frameworks Cross Functional Collaboration SaaS

Associate Product Manager/Interim Tribe Lead

ZAVA

Mar 2022 - Present (3 years 7 months)

Led a cross-functional delivery squad of engineers and product designers, coordinating roadmap planning for a B2B health platform. Built the first internal support automation tools, reducing customer service workload by 30%.

Product Management Roadmap Planning B2B Health Platform Automation Tools Compliance

Customer Engagement Manager

MSD

Sep 2020 - Present (5 years 1 month)

Developed national go-to-market strategies for the diabetes portfolio during the COVID-19 pandemic. Built customer segmentation frameworks and launched omnichannel doctor engagement campaigns.

Go To Market Strategy Customer Segmentation Pharmaceutical Sales

Customer Engagement Manager

Ferticeutics

Sep 2019 - Present (6 years 1 month)

Launched a new OTC portfolio in Northern Greece, managing all channel activation and physician outreach. Designed and rolled out customer education campaigns for prescribers and pharmacists.

Product Launch Customer Education Pharmaceutical Marketing OTC Portfolio Management

Senior Clinical Project Administrator

Covance

Sep 2017 - Present (8 years 1 month)

Managed daily operations for 14 clinical trial projects, serving as the sole Subject Matter Expert during the validation phase. Promoted from Intern to Clinical Project Administrator to Senior Clinical Project Administrator.

Clinical Trial Management Subject Matter Expertise Validation Operations Management Clinical Research Data Management

Education

Degrees, certifications, and relevant coursework

Hellenic Open University

M.Sc. Innovation Management and Entrepreneurship, Innovation Management and Entrepreneurship

2023 -

Currently pursuing a Master of Science in Innovation Management and Entrepreneurship. Master Thesis focuses on 'Strategic Preparation for AI Adoption: Identifying Key Resources for European SMEs'.

Ludwig Maximilians University

B.Sc. Biology, Biology

2013 - 2017

Completed a Bachelor of Science in Biology. Bachelor Thesis focused on 'Linking the Impact of Aging on Visual Short-Term Memory Capacity with Changes in the Structural Connectivity of Posterior Thalamus to Occipital Cortices'.