Alicia Ruiz

I’m a bilingual customer support professional (English/Spanish) with 2 years of experience in high-volume, phone-based support, ticket management, and workflow coordination. I’m known for proactive problem-solving, quick learning, and maintaining service quality under pressure while keeping documentation consistently accurate.

At Go-SB, I exceeded team goals by averaging 10 successful insurance verifications per day (120+ calls), achieving 67% above target in a high-volume legal support environment. I conducted outbound calls while navigating HIPAA compliance—explaining privacy protocols clearly and building trust with skeptical callers.

At StubHub, I resolved 40+ daily ticket inquiries from buyers and sellers, handling cancellations, transfers, and payment issues while reducing escalations through clearer communication and more effective policy explanations. I also mediated complex buyer-seller conflicts using Fund Protect to secure refunds or superior replacement seats, strengthening platform trust and customer retention.

Most recently, with UniUni (Logistics Support), I provided support for delivery, order status, and shipment issues—coordinating communication between customers and internal teams, maintaining detailed records, and ensuring timely follow-ups. Across my roles, I’ve delivered 100% documentation accuracy and improved efficiency by creating internal response templates and staying highly detail-oriented.