At Included Health, I help clients locate high-quality healthcare providers, schedule appointments, retrieve and transfer records, and navigate healthcare and insurance benefits.
I led the RSA Behavioral Health team for two years, focusing on connecting clients with behavioral health providers while mentoring colleagues and training incoming staff.
I also helped the Clinical Team triage incoming cases, with senior RSAs accurately and promptly triaging 80% of cases. I progressed from RSA II to Senior RSA and RSA Triage within four years.
Previously, I supported durable medical equipment and respiratory patients at Lincare and Coastal Med Tech, coordinating supplies, CPAP/BIPAP and oxygen services, patient adherence platforms, physician communications, and technician dispatch.
