Open to opportunities

Alicia Clark

@aliciaclark1

I’m a Day Service Coach who delivers compassionate disability support and precise content evaluations with strong documentation skills.

United States

Message

What I'm looking for

I’m looking for a role where I can combine compassionate support, accurate documentation, and detail-focused content evaluation—using my communication, organization, and ability to follow guidelines to help people succeed.

I’m a Day Service Coach with extensive experience supporting individuals with intellectual and developmental disabilities, helping them build self-help, socialization, and adaptive skills while assisting with daily living activities like feeding, toileting, lifting, and transferring.

I’m also detail-focused beyond direct care—working as a Reader/Evaluator to review written content for accuracy, clarity, grammar, and adherence to scoring guidelines, and as a remote Customer Service Representative handling scheduling, registration, billing inquiries, and basic technical issue resolution. I pride myself on documentation, behavioral support, crisis intervention techniques, and consistently accurate, timely records.

Experience

Work history, roles, and key accomplishments

Current

Reader / Evaluator

Current

Measurement Incorporated

Jun 2019 - Present (6 years 11 months)

Reviewed and evaluated written content for accuracy, clarity, grammar, and adherence to established scoring guidelines.

Content Evaluation Clarity Assessment Scoring Guidelines Compliance Quality Assurance Remote Work Support Attention To Detail

Current

Day Service Coach

Current

United Cerebral Palsy of South Carolina

Dec 2015 - Present (10 years 5 months)

Supported individuals with intellectual and developmental disabilities in daily activities, including self-help, socialization, and adaptive skills. Implemented behavioral support plans and crisis intervention strategies while monitoring progress through daily logs and required documentation.

Behavioral Support Plans Crisis Intervention Adaptive Skills Training

Customer Service Representative

NexRep / Teladoc

Oct 2021 - Jan 2022 (3 months)

Handled inbound calls to support patients with healthcare services, including scheduling appointments and verifying memberships. Assisted with patient registration and billing inquiries and resolved basic technical issues related to services.

Inbound Customer Support Appointment Scheduling Billing Data Entry

Direct Service Professional

South Carolina Mentor

Dec 2012 - Nov 2021 (8 years 11 months)

Provided care and support for individuals with disabilities, assisting with daily living activities such as bathing, housekeeping, and medication support. Maintained accurate documentation and transported clients to appointments and community activities.

Daily Living Activities Communication Skills Time Management Disability Support

Work-Study Office Worker

Orangeburg-Calhoun Technical College

Sep 2006 - Oct 2006 (1 month)

Provided administrative support to nursing staff by filing documents, organizing records, and answering phones for office communication. Graded student paperwork and assisted with mail sorting.

Administrative Support Records Management Phone & Reception Data Entry Student Paper Grading MS Office Suite