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Alice Ngigi

@alicengigi

Financial Advisor at Safechoice Insurance Agency, growing client portfolios across life, medical, and general insurance.

Kenya

Message

At Safechoice Insurance Agency, I built and expanded a client portfolio from the ground up, advising individuals and corporate clients on life, medical, and general insurance. I manage the customer lifecycle from prospecting and onboarding through renewals, claims support, and retention.

At Maarifa Solutions EA, I developed sales strategies that increased the customer base by 50% and exceeded monthly revenue targets. I also supported client relationships and sales operations, including quotations and customer deployments.

At XRX Technologies Limited, I led customer service teams supporting strategic accounts and improved customer satisfaction by 40% through service improvement initiatives and proactive account management. Earlier, as an Accounts Relationship Officer, I contributed to business development efforts that increased the customer base by 20%.

At Thorn Soft Limited, I optimized customer service processes, improving service ratings by 65% and reducing client complaints by 75%. I also implemented and supported Payroll, HR, CRM, and E-Broker systems on Windows environments.

Experience

Work history, roles, and key accomplishments

Current

Financial Advisor

Current

Safechoice Insurance Agency

Jul 2018 - Present (8 years 3 months)

Built and expanded a client portfolio from the ground up through proactive business development and relationship management. Sold and managed life assurance products from Prudential Assurance alongside general and medical insurance products from Heritage, Jubilee Allianz, AAR, Old Mutual, APA, and Britam.

Business Development Relationship Management Insurance Sales Life Assurance General Insurance Health Insurance Cross Selling Upselling Customer Lifecycle Management Risk Assessment Client Advisory

Children's Leader – Volunteer

Bible Study Fellowship International

Sep 2019 - May 2025 (5 years 8 months)

Teach and memorize scripture through the yearly study guide. Attend weekly leader's meetings and training on different areas such as co-leadership, engaged presentation, student-centered learning, and active engagement with God's word.

Teaching Leadership Training Communication Skills

Peer Mentor - Volunteer

Jawabu School

Jan 2023 - Nov 2023 (10 months)

Having candid conversations on topics such as self-identity, puberty and body development, friendships, peer pressure, emotional intelligence, and dealing with failure and stress.

Mentorship Communication Skills Emotional Intelligence Youth Development

Sales & Business Development Executive

Maarifa Solutions EA

Jun 2016 - Jan 2017 (7 months)

Managed a dynamic IT team focused on systems deployment, support, and training, achieving significant revenue growth. Developed and executed sales strategies, resulting in a 50% increase in customer base and exceeding monthly revenue targets.

Sales Strategy Business Development IT team management Customer Relationship Management SAGE Quotation Preparation Negotiation Customer Acquisition

Customer Service - Team Leader

XRX Technologies Limited

Jan 2012 - Mar 2016 (4 years 2 months)

Led customer service teams supporting strategic accounts and promoting customer-centric service delivery. Improved customer satisfaction by 40% through service improvement initiatives and proactive account management.

Customer Service Team Leadership Account Management SLA Management Customer Retention Coaching Mentorship Operational Efficiency

Accounts Relationship Officer

XRX Technologies Limited

Nov 2010 - Dec 2011 (1 year 1 month)

Maintained solid client relationships and provided proactive communication on company products and services. Contributed to business development efforts, resulting in a 20% increase in the customer base.

Customer Relationship Management Business Development Proposal Preparation Account Management Market Analysis Client Communication

Business Operations Associate

Thorn Soft Limited

Jan 2009 - Oct 2010 (1 year 9 months)

Developed quality processes and led the Enterprise Sales Support Team to meet performance targets. Optimized customer service processes, resulting in a 65% improvement in service ratings and a 75% reduction in client complaints.

Operations Management Process Optimization Team Leadership Contract Negotiation Quality Assurance Customer Service

Customer Support Leader

Thorn Soft Limited

Jun 2006 - Dec 2008 (2 years 6 months)

Delivered remote and on-site customer support, resolving technical issues and maintaining support records for continuous service improvement. Implemented and configured Payroll, HR, CRM, and E-Broker systems, including installation, user training, and system support on Windows environments.