Angie Dias

Earned P&C licenses for California and Illinois and managed compliant client onboarding for auto, home, renters, and specialty lines. Delivered bilingual English–Spanish support, produced bindable quotes via carrier portals, and used consultative sales to recommend appropriate coverage while maintaining strict privacy and disclosure standards.

Earned California and Illinois P&C licenses and applied state regulations to support clients with auto, home, renters, and specialty coverage. Prepared bindable quotes using quoting platforms and carrier portals while providing bilingual English–Spanish support and maintaining privacy/compliance during calls and documentation.

Earned California and Illinois P&C licenses and handled client intake, needs assessments, and coverage explanations for auto, home, renters, and specialty lines. Produced accurate, bindable quotes via quoting platforms/carrier portals while maintaining privacy, disclosures, and state compliance.

Delivered over 80,000 minutes of OPI and VRI interpretation across medical, legal, mental health, education, insurance, and emergency response sectors. Maintained accuracy, professionalism, cultural sensitivity, and ethical standards in high-volume work.

Delivered 80,000+ minutes of English–Spanish OPI and VRI interpretation across medical, legal, mental health, education, and insurance. Provided culturally sensitive, accurate communication and freelance translation support.

Delivered 80,000+ minutes of OPI and VRI interpretation across medical, legal, mental health, education, insurance, and emergency response contexts. Maintained accuracy, professionalism, cultural sensitivity, and ethical standards in high-volume environments.

Managed high call volumes while maintaining 100% compliance and top performance in acquisitions; mastered 10+ internal support platforms and completed Team Lead Assistant (Coach) training to support team leadership.

Managed high call volumes with 100% compliance and top performance in acquisitions. Completed Team Lead Assistant (Coach) training and used 10+ internal platforms to support efficient customer acquisition and service workflows.

Managed high call volumes with 100% compliance while achieving top performance in acquisitions. Built proficiency across 10+ internal platforms and completed Team Lead Assistant (Coach) training.

Tutored private students in English fluency, test preparation, and interview skills. Provided freelance translation and support across roles to meet client needs remotely.

Tutored private students remotely in English fluency, test preparation, and interview skills. Provided freelance translation and ongoing support across roles.

Tutored private students in English fluency, test preparation, and interview skills, and provided freelance translation and support across client needs.

Handled chat-based inquiries and coordinated vacation bookings with post-booking concierge services. Translated website and live communications for international guests and coordinated external providers including chefs, chauffeurs, and décor needs.

Handled chat-based inquiries and booked vacations, coordinating post-booking services including chefs, chauffeurs, décor, and concierge needs while translating website and live communication for international guests.

Handled chat-based customer inquiries and coordinated vacation bookings end-to-end. Coordinated post-booking services (chefs, chauffeurs, décor, and concierge needs) and translated website/live communication for international guests.

Supported event operations including InfoComm by handling translations and client relations. Managed customer support and communication for on-site stakeholders.

Supported event operations including InfoComm by handling translations and client relations. Managed bilingual client communications and assistance during on-site engagements.

Provided customer relations support at events like InfoComm, handling translations and client communication, and took leave for mental health care and recovery.

Taught grades 6–11 and developed curricula including cognitive learning plans. Founded an after-school English club focused on immersive learning through games.

Taught grades 6–11 and developed curricula including cognitive learning plans; founded an after-school English Club focused on immersive learning through games.

Taught grades 6–11 and developed curricula including cognitive learning plans. Founded and ran an after-school English club focused on immersive, game-based learning.

Operated day-to-day business activities including inventory management, provider relations, and customer service. Planned and prepared seasonal orders and special events to meet customer demand.

Owned and operated a seasonal sweets business, managing inventory, provider relations, and customer service while planning seasonal orders and special events.

Managed inventory, provider relations, and customer service operations. Planned seasonal orders and coordinated preparation for special events to ensure smooth execution.

Provided bilingual tutoring for grades 1–11 in English, math, and science. Supported students with homework and structured learning assistance.

Supported bilingual students from grades 1–11 in English, math, and science. Delivered homework support and learning assistance across core subjects to reinforce academic progress.

Supported bilingual students from grades 1–11 with English, math, and science, providing homework and academic assistance.

Supported US customers with technical and upgrade-related inquiries. Provided bilingual customer support to help customers resolve service issues efficiently.

Supported US customers with technical and upgrade-related inquiries. Handled customer requests using bilingual communication and troubleshooting to resolve service issues.

Supported US customers with technical and upgrade-related inquiries, helping resolve issues through customer service.

Translated business documents and emails and provided live interpretation for clients. Handled legal and embassy documentation to support international client needs.

Translated business documents and emails and provided live interpretation for clients, including handling legal and embassy documentation.

Translated business documents and emails and provided live interpretation for tourism clients. Handled legal and embassy documentation to support client travel needs.

Created hands-on lesson materials and interview preparation for bilingual professionals. Delivered instruction focused on practical communication skills and job interview readiness.

Created hands-on lesson materials and prepared bilingual professionals for interviews. Delivered structured English instruction aligned to professional training needs.

Created hands-on lesson materials and interview preparation for bilingual professionals while teaching English.

Provided postoperative care and performed facial treatments as part of esthetic services. Supported client recovery and delivered treatment services in a clinical care setting.

Provided postoperative care and performed facial treatments as an esthetician in a plastic and aesthetic surgery setting.

Provided postoperative care and performed facial treatments in a clinical aesthetic setting. Supported patient follow-ups with care-focused service and treatment preparation.

Managed class scheduling, teacher onboarding, and course creation, and designed language immersion workshops for children and families.

Managed class scheduling, teacher onboarding, and course creation. Designed language immersion workshops for children and families to support engaging instruction.

Managed class scheduling, teacher onboarding, and course creation for language programs. Designed language immersion workshops for children and families to expand program reach and engagement.

Provided bilingual customer support and guided service activations. Helped customers complete activations and understand next steps to use their service.

Provided bilingual customer support and guided customers through service activations.

Delivered bilingual customer support and guided service activations. Resolved customer questions through direct assistance and troubleshooting.

Approved vendor invoices and supported end-of-month reporting. Maintained accounts payable documentation to support accurate financial processing.

Approved vendor invoices and supported accounts payable processing. Prepared end-of-month reports to support timely month-end close activities.

Approved vendor invoices and completed end-of-month accounts payable reporting and supporting documentation.

Provided customer service and performed accounting-related support activities. Assisted with administrative account handling while responding to customer needs.

Translated for insurance firms and processed overdue invoices. Supported customer service and accounting workflows to keep billing information current.

Handled customer service and accounting support for client operations.

Managed council communications, resident records, and payroll support as an administrative assistant.

Managed council communications, resident records, and payroll support for administrative operations. Coordinated key workflow tasks to keep community operations running smoothly.

Managed council communications, resident records, and payroll support. Provided administrative assistance to support day-to-day operations and recordkeeping.

Supported receptionist duties and administrative management tasks. Helped prepare monthly reports and provided ongoing support to management operations.

Provided receptionist and administrative support, including assisting with monthly reports and management tasks.

Supported monthly reports and management tasks as a receptionist and admin assistant. Provided administrative assistance to help coordinate ongoing office responsibilities.

Completed training in facial techniques and SPA aesthetic treatments, including hands-on procedures.

Completed incomplete coursework in Psychology at Universidad La Sabana, including labs and academic research before leaving for financial reasons.

Activities and societies: Active in Latin Club, Exchangett, International Club, and Student Council; played basketball and organized community service.

Earned a High School Diploma. Participated in school clubs and student leadership activities.