At TaskUs on the Meta Project, I reviewed 500+ daily moderation cases while maintaining 93%+ QA accuracy. I handled sensitive content involving harassment, impersonation, self-harm, and AI-generated conversations.
I evaluated prompt-response interactions for policy compliance, conversational quality, and safe AI behavior. As a Subject Matter Expert, I supported escalations and edge-case decisions, and provided coaching to improve team accuracy and policy alignment.
At Teleperformance, I handle retention and sales interactions for the Vivint Smart Home account. I use Salesforce to manage customer accounts, document interactions, and follow operational workflows, including escalations and time-sensitive concerns.
My customer operations experience also includes supporting customers at Concentrix and iQor across service workflows and communication channels. I work in English and Spanish, and have used CRM and operational tools including Zendesk, Slack, and Google Workspace.
