Florence Nalukwago
@florencenalukwago
Customer Service and Operations Manager at TotalEnergies, who won 23 new fuel and lubricant customers and contributed to 12% sales growth.
UgandaWhat I'm looking for
At TotalEnergies Marketing Uganda Limited, I run a service station end to end, supervising 14 attendants and cashiers across fuel sales, stock control, cash handling, and daily records. I plan fuel requisitions and tanker deliveries, and train staff to provide consistent customer service.
I also serve as the station’s link to TotalEnergies head office and contributed to 12% year-on-year sales growth. Through direct outreach, I won 23 new business customers for fuel, lubricants, and other station products.
At FedEx Express Corporation, I progressed through customer service and customs roles, handling grievances, shipment tracing, clearance queries, and internal communications. As Customer Service & Communications Manager, I traced more than 100 misplaced or misrouted shipments through to safe delivery and worked with operations and customs teams to resolve customer cases.
Experience
Work history, roles, and key accomplishments
Station Manager
TotalEnergies Marketing Uganda Limited
Oct 2019 - Present (7 years)
Managed a TotalEnergies service station end-to-end, supervising a team of 14 attendants and cashiers. Planned fuel requisitions, enforced offloading procedures, and served as the station's link to head office, contributing to 12% year-on-year sales growth.
Customer Service & Communications Manager
FedEx Express Corporation
Oct 2016 - Aug 2019 (2 years 10 months)
Announced management decisions and wrote internal memos for the Uganda team. Owned customer queries and grievances, traced over 100 misplaced shipments, and compiled operational reports for management.
Customer Service Team Leader
FedEx Express Corporation
Jan 2014 - Sep 2016 (2 years 8 months)
Led day-to-day customer service operations for a team of 8 agents, coordinating cover across phone, email, and front counter. Resolved an average of 17 customer complaints weekly and trained 9 new team members.
Customer Service & Customs Coordinator
FedEx Express Corporation
Aug 2012 - Jan 2014 (1 year 5 months)
Communicated with clients regarding customs-held shipments, providing proactive status updates and guiding them through clearance requirements. Supported general customer service operations during peak periods.
Corporate Affairs Intern
Barclays Bank Uganda
Jun 2009 - Jul 2011 (2 years 1 month)
Interned in corporate affairs at Barclays Bank Uganda (now Absa Bank Uganda).
Education
Degrees, certifications, and relevant coursework
Makerere University
Bachelor of Arts, Mass Communication
Bachelor of Arts in Mass Communication from Makerere University.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Social media
Job categories
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