At Grailzee, I lead 15 Operations Specialists supporting more than 2,000 monthly transactions. I set performance expectations, coach team members, and coordinate daily operations.
I led a quality and process-improvement project that reduced SLA non-compliance from 40.7% to 19.3%. I also standardized 10+ SOPs, ownership rules, escalation criteria, and monitoring methods.
At Volkswagen de Mexico, I coordinated prototype component releases and cost-efficiency reviews for the Jetta, Tiguan, and Taos platforms. My engineering experience also includes prototype validation, failure analysis, and microturbine testing.
