Open to opportunities

Alfonse Mogaka

@alfonsemogaka

Message

I’m a customer support and operations assistant focused on empathetic, structured help that builds health confidence.

Kenya

Message

What I'm looking for

I’m looking for a structured remote role where I can support customers with empathy, communicate clearly, and help people regain control of their health—starting immediately and taking on night shifts when needed.

Alfonse Osoro Mogaka, and I’m applying for the Bone Health Consultant role at AlgaeCal because it goes beyond traditional customer service. I want to support people during vulnerable moments, helping them regain hope and control over their health.

My experience spans logistics, hospitality, and operations support roles where I worked in customer-facing environments. I handled daily client interactions, resolved delivery issues, and ensured timely service through empathy, clear communication, and consistent problem-solving.

I actively seek feedback and value growth, and the toughest challenge I’ve faced—balancing demanding work with personal development—built my resilience and discipline. I’m currently in a customer-facing role and seeking a more impactful, structured remote opportunity like this one, with an immediate start and availability for remote night shifts.

Experience

Work history, roles, and key accomplishments

Operations & Guest Support

Glamping Kenya

Assisted international and local guests with inquiries and service needs while handling complaints to ensure smooth guest experiences. Coordinated with internal teams to resolve operational issues quickly and supported booking and service coordination tasks.

& Customer Success Complaint Handling Active Listening

Delivery & Customer Support

Private Gas Distribution Company

Managed daily customer interactions for orders and delivery updates, resolving complaints and service issues with urgency. Coordinated logistics to support timely, accurate deliveries and maintained strong customer relationships through reliable communication.

Customer Support & Customer Success Logistics Coordination Order & Delivery Updates Conflict Resolution Communication Problem Solving