Bridgit Wanjiru
@bridgitwanjiru1
I deliver high-quality remote customer support across phone, chat, email, and SMS.
KenyaWhat I'm looking for
I've supported North American clients at Big Time Management and urgent roadside assistance customers at Mali Roadside Rescue across phone, chat, email, and SMS. I consistently maintained CSAT above 90% and helped improve operational efficiency by 25% through detailed CRM case handling and workflow improvements.
My background in biochemistry research and current Data Science studies strengthen my analytical approach to documentation, problem-solving, and process improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Mali Roadside Rescue
Oct 2025 - Jul 2026 (9 months)
Managed high-volume multichannel communications across phone, email, and chat. Applied problem-solving and critical thinking to de-escalate urgent issues and maintain high client satisfaction.
Education
Degrees, certifications, and relevant coursework
Moringa School
Certificate, Data Science
2026 -
Pursuing a Data Science course to enhance analytical and technical skills.
University of Nairobi
Bachelor of Science, Biochemistry
Graduated with a Bachelor of Science in Biochemistry, building a strong foundation in analytical research and data analysis.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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