ruth mbogo
@ruthmbogo1
I resolve B2B service requests across complex healthcare operations with accurate, timely follow-through.
KenyaWhat I'm looking for
I've managed and followed up technical service requests across three Level 4 hospitals and 42 health centres for Turkana County Government, tracking issues through resolution.
I coordinate hospital teams, suppliers, and development partners including IOM and IRC to arrange technical support, resolve service issues, and keep stakeholders updated. My work depends on clear written communication, accurate records, practical escalation, and prioritizing urgent requests with patient safety in mind.
With a BSc in Information Technology, medical engineering experience, and ALX Virtual Assistant training, I'm bringing my structured remote-work approach to B2B customer support.
Experience
Work history, roles, and key accomplishments
Medical Engineering Technologist I
Turkana County Government
Jan 2017 - Present (9 years 7 months)
Manage and follow up technical service requests across 3 Level 4 hospitals and 42 health centres, ensuring issues are tracked through resolution. Coordinate with hospital teams, suppliers and development partners to resolve service issues and maintain accurate records.
Medical Engineering Technologist II
Mandera County Referral Hospital
Handled equipment-related service requests, coordinated with vendors and departments, and documented resolutions. Prepared technical reports and maintained accurate service records.
Industrial Attachment
Kenya National Laboratories
Maintained calibration, testing, inspection and quality records and supported reporting activities.
Biomedical Engineering Volunteer
Machakos Level 5 Hospital
Supported equipment maintenance, installation, testing, inventory and documentation in a multidisciplinary environment.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Information Technology
Pursued a Bachelor of Science in Information Technology, gaining a strong foundation in IT principles and practices.
Kenya Medical Training College
Diploma, Medical Engineering
Completed a Diploma in Medical Engineering, focusing on the maintenance and repair of medical equipment.
Availability
Location
KenyaAuthorized to work in
Portfolio
preciousck256.github.io/PortfolioJob categories
Skills
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