Liz Macharia

I am a highly motivated and detail-oriented professional with over three years of experience in remote customer service and online chatting. My skills include maintaining engaging conversations, moderating digital communities, and delivering exceptional support to diverse clients. I am adept at fostering positive online environments, adhering to platform guidelines, and efficiently resolving customer inquiries.

Throughout my career, I have delivered exceptional customer service to a wide range of clients on various online platforms. I have provided comprehensive technical support and troubleshooting guidance, ensuring customer issues are resolved effectively. My experience includes managing a high volume of customer interactions while maintaining a professional and empathetic tone, which has fostered positive client relationships and received consistent positive feedback.

As an Online Chat Moderator and Community Manager, I actively monitored and moderated various online platforms, ensuring compliance with established guidelines and community standards. I encouraged positive interactions within communities and swiftly addressed inappropriate content. My collaborative efforts with cross-functional teams have led to the implementation of new community engagement initiatives, improving overall user experience.