patrick kariuki

I am a proactive and empathetic customer support professional with over four years of remote experience helping users succeed with digital platforms, extensions, and apps. I prioritize clear written communication, fast resolution, and maintaining high user satisfaction.

I have hands-on experience troubleshooting web and desktop apps, escalating structured bug reports to developers, and producing help center content and internal guides that improve self-service. In freelance and volunteer roles I consistently maintained strong positive feedback and streamlined onboarding with step-by-step guidance.

I thrive in distributed teams using tools like Slack, Notion, and Zendesk, and I bring strong time management, multitasking, and CRM/ticketing expertise to roles that value empathy, clarity, and continuous product improvement.