Liaz Tanny

I am a dedicated, customer-focused support professional with hands-on experience across remote health-tech and femtech customer service roles. I combine technical troubleshooting with strong interpersonal skills to resolve issues efficiently and maintain professionalism under pressure.

At Lunacare Health I resolved 800+ complex tickets monthly, handled payment and subscription support in Stripe, automated workflows with Zendesk macros, and tracked quality issues in Jira while monitoring trends via Looker dashboards.

At FemTech Solutions I streamlined appointment scheduling to reduce errors, implemented feedback loops that increased returning customers, optimized check-in procedures to shorten wait times, and grew social engagement leading to more client inquiries.

I bring resilience, reliability, and the ability to multitask under stress, with experience in GDPR processing via OneTrust, Firebase data recovery, POS/cash handling, and fluency in English and Swahili.