At Emma Sleep, I resolve the highest-level customer escalations as the final point of contact for complex cases, while tracking feedback to identify emerging market trends.
I've also investigated anti-money-laundering and financial-crime risk at Trade Republic, processed EU261 compensation claims for easyJet Legal's German market, and managed operations and artist relations for Affordable Art Fair events attended by 20,000+ people.
Outside customer operations, I co-founded Random Saturday, where I curate lineups, book emerging artists, and lead hospitality, logistics, budgeting, and on-site delivery for events including a 500+ capacity outdoor festival.
Belgium