AUAlex User
@alexuser15
Results-driven administrative professional with expertise in AI workflow optimization.
United KingdomWhat I'm looking for
I am a dynamic and results-oriented Administrative Professional with a strong background in customer service, operational support, and process optimization. My experience includes spearheading process improvement initiatives that have significantly enhanced efficiency in document management and client communications. I am tech-savvy and have successfully leveraged digital tools to streamline tasks, consistently meeting and exceeding performance targets in fast-paced environments.
In my recent role as an AI Solutions Developer, I developed systems that automated customer and employee onboarding workflows, reducing manual steps by 40%. I also integrated CRM systems with RESTful APIs, eliminating over 100 weekly manual data entries. My proactive problem-solving approach has allowed me to design compliance-ready document trackers and train custom AI models, resulting in accelerated response times and improved operational efficiency.
Experience
Work history, roles, and key accomplishments
AI Solutions Developer
Independent Projects
Sep 2024 - Present (11 months)
Spearheaded process improvement initiatives to optimize resource allocation and reduce costs effectively. Developed a system that partially automated customer and employee onboarding workflows using Voiceflow AI Agents, cutting manual steps by 40% through guided form collection, document verification, and appointment scheduling.
Customer Service Representative
Optimum
Jan 2024 - Aug 2024 (7 months)
Delivered exceptional customer service, resolving inquiries and issues efficiently, resulting in a 95% customer satisfaction rate. Managed high-volume inbound and outbound calls, providing support and solutions for billing, technical, and service-related queries.
Administrative Assistant
Noah's Ark Veterinary Centre
Jan 2023 - Nov 2023 (10 months)
Managed the patient filing system with 100% accuracy in digitizing and organizing 300+ monthly records, ensuring instant retrieval for medical teams. Coordinated scheduling for five veterinarians across three examination rooms, minimizing conflicts and wait times.
Volunteer Coordinator
Jamaica Environment Trust
Sep 2022 - Sep 2022 (0 months)
Served as the primary contact for over 50 volunteers, resolving queries. Coordinated 200+ volunteers for International Coastal Cleanup Day 2022, managing schedules, zones, and safety briefings.
Volunteer Assistant
Kingston YMCA
Jun 2022 - Jul 2022 (1 month)
Organized 15+ weekly recreational activities for groups of 20+ children, ensuring safety and engagement. Managed donation inventory, auditing, and cataloging 200+ items with 100% record accuracy.
Education
Degrees, certifications, and relevant coursework
St. Andrew High School for Girls
High School Diploma, General Studies
2016 - 2022
Grade: 3.8 GPA, First Class Honors
Achieved a 3.8 GPA and graduated with First Class Honors. Recognized with the National Award for CAPE Environmental Science in both 2021 and 2022.
Availability
Location
United KingdomAuthorized to work in
Job categories
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