Alex Tovar
@alextovar
Customer-focused professional with over a decade of retail experience.
What I'm looking for
With over a decade of experience in retail sales, operations, and customer service, I am dedicated to enhancing customer experiences and driving business growth. My journey has taken me through various roles, from a retail sales specialist to a co-founder of a retail operation, where I have honed my skills in engaging customers, identifying their needs, and providing tailored solutions that lead to satisfaction and increased sales.
Throughout my career, I have successfully managed store operations, streamlined processes, and maintained strong supplier relationships. My commitment to exceptional service has not only optimized customer experiences but has also fostered repeat business and loyalty. I take pride in my ability to oversee inventory management, ensuring that stock levels meet demand while reducing waste and costs.
In addition to my retail experience, I have a background in education, having taught high school English and developed lesson plans that align with state standards. This diverse skill set allows me to approach challenges with a unique perspective, blending customer service excellence with operational efficiency.
Experience
Work history, roles, and key accomplishments
Retail Operator & Owner
Why I Love Where I Live
Mar 2022 - Present (3 years 5 months)
Oversaw the build-out and opening of the store location. Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Retail Sales Specialist
The Running Shop
Oct 2024 - Present (10 months)
Assisted customers through the shoe fitting process to help them find the best shoe to fit their needs and goals. Recommended running nutrition, gear, and accessories based on customer needs and goals.
Retail Co-Founder & Operator
Why I Love Where I Live
Apr 2018 - Sep 2024 (6 years 5 months)
Oversaw the build-out and opening of the store location. Managed daily operations for optimal efficiency and provided exceptional customer service.
Teacher - High School
Vail Unified School District
Jan 2011 - May 2014 (3 years 4 months)
Developed and implemented lesson plans for high school students that aligned with Arizona State Standards. Managed interactive online platforms for students and conducted professional development training sessions for staff.
Sales Representative
AbbVie
Jun 2014 - Oct 2020 (6 years 4 months)
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Generated additional sales opportunities through upselling and cross-selling techniques.
Back Waiter
Fleming's Steakhouse
Jan 2007 - May 2010 (3 years 4 months)
Assessed the food quality of all dishes to ensure customer satisfaction. Efficiently delivered food to the clientele and interacted positively with customers on a nightly basis.
Inside Sales Representative
R.S. Hughes
Jan 2009 - Jan 2010 (1 year)
Managed shipping and receiving warehouse operations. Sold industrial supplies to existing customers and responded to customer needs in a timely manner.
Education
Degrees, certifications, and relevant coursework
University of Arizona
M.Ed., Teaching & Teacher Education
2009 - 2011
Completed a Master of Education degree with a focus on Teaching & Teacher Education. This program enhanced my pedagogical skills and understanding of educational methodologies.
University of Arizona
B.A., English Literature
2004 - 2008
Earned a Bachelor of Arts in English Literature, developing strong analytical and communication skills. This degree provided a comprehensive understanding of literary theory and critical analysis.
University of Arizona
B.A., Spanish Literature
2004 - 2008
Obtained a Bachelor of Arts in Spanish Literature, focusing on linguistic proficiency and cultural studies. This program deepened my understanding of Spanish-speaking cultures and literary traditions.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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