Open to opportunities

Alex Tovar

@alextovar

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Customer-focused professional with over a decade of retail experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and operational efficiency, with opportunities for growth and development.

With over a decade of experience in retail sales, operations, and customer service, I am dedicated to enhancing customer experiences and driving business growth. My journey has taken me through various roles, from a retail sales specialist to a co-founder of a retail operation, where I have honed my skills in engaging customers, identifying their needs, and providing tailored solutions that lead to satisfaction and increased sales.

Throughout my career, I have successfully managed store operations, streamlined processes, and maintained strong supplier relationships. My commitment to exceptional service has not only optimized customer experiences but has also fostered repeat business and loyalty. I take pride in my ability to oversee inventory management, ensuring that stock levels meet demand while reducing waste and costs.

In addition to my retail experience, I have a background in education, having taught high school English and developed lesson plans that align with state standards. This diverse skill set allows me to approach challenges with a unique perspective, blending customer service excellence with operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Specialist

Current

The Running Shop

Oct 2024 - Present (10 months)

Assisted customers through the shoe fitting process to help them find the best shoe to fit their needs and goals. Recommended running nutrition, gear, and accessories based on customer needs and goals.

Customer Service Retail Sales Inventory Management

Current

Retail Operator & Owner

Current

Why I Love Where I Live

Mar 2022 - Present (3 years 5 months)

Oversaw the build-out and opening of the store location. Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Operations Management Customer Service Inventory Management Business Development

Retail Co-Founder & Operator

Why I Love Where I Live

Apr 2018 - Sep 2024 (6 years 5 months)

Oversaw the build-out and opening of the store location. Managed daily operations for optimal efficiency and provided exceptional customer service.

Operations Management Customer Service Financial Management Inventory Control

Sales Representative

AbbVie

Jun 2014 - Oct 2020 (6 years 4 months)

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Generated additional sales opportunities through upselling and cross-selling techniques.

Client Relations Cold Calling Networking Product Demonstrations

Teacher - High School

Vail Unified School District

Jan 2011 - May 2014 (3 years 4 months)

Developed and implemented lesson plans for high school students that aligned with Arizona State Standards. Managed interactive online platforms for students and conducted professional development training sessions for staff.

Curriculum Development Lesson planning Professional Development

Back Waiter

Fleming's Steakhouse

Jan 2007 - May 2010 (3 years 4 months)

Assessed the food quality of all dishes to ensure customer satisfaction. Efficiently delivered food to the clientele and interacted positively with customers on a nightly basis.

Customer Service Fast Paced Environment Teamwork

Inside Sales Representative

R.S. Hughes

Jan 2009 - Jan 2010 (1 year)

Managed shipping and receiving warehouse operations. Sold industrial supplies to existing customers and responded to customer needs in a timely manner.

Inside Sales Customer Service order fulfillment

Education

Degrees, certifications, and relevant coursework

University of Arizona

M.Ed., Teaching & Teacher Education

2009 - 2011

Completed a Master of Education degree with a focus on Teaching & Teacher Education. This program enhanced my pedagogical skills and understanding of educational methodologies.

University of Arizona

B.A., English Literature

2004 - 2008

Earned a Bachelor of Arts in English Literature, developing strong analytical and communication skills. This degree provided a comprehensive understanding of literary theory and critical analysis.

University of Arizona

B.A., Spanish Literature

2004 - 2008

Obtained a Bachelor of Arts in Spanish Literature, focusing on linguistic proficiency and cultural studies. This program deepened my understanding of Spanish-speaking cultures and literary traditions.