Open to opportunities

Alex McCormick

@alexmccormick

Message

I keep Windows, Microsoft 365, and networks running for users.

United States

Message

What I'm looking for

I'm looking for an IT support or network administration role where I can troubleshoot user and infrastructure issues, manage Microsoft 365 and Active Directory, support endpoint deployments, and help keep remote and on-site teams productive.

I've supported users at CFI Solutions by troubleshooting Windows endpoints, Microsoft 365, Active Directory, printers, network connectivity, and remote-access issues. I manage onboarding and offboarding, device deployment, account access, licenses, and hardware replacements to minimize downtime.

Previously at DHI, I provided Tier 1 product support through phone, chat, Salesforce tickets, and email. I documented solutions, educated customers on product best practices, collected product feedback, and participated in user acceptance testing.

Experience

Work history, roles, and key accomplishments

IT Helpdesk / Network Administrator

CFI Solutions

Jan 2022 - Jan 2026 (4 years)

Troubleshot Windows workstation issues, printers, scanners, network connectivity, and common application errors to minimize downtime. Managed user onboarding/offboarding, Microsoft 365 administration, Active Directory tasks, and network issues involving switches, VLANs, Wi-Fi, and VPN.