alex labuschagne

I've supported end users through Gijima contracts for Sanlam and FNB, resolving technical issues, installing and maintaining devices, and keeping services available.

At Gijima-Sanlam, I actioned client calls within SLA, performed hardware and software repairs, and used SCCM for deployment and remote support. I've also configured desktop and mobile devices, applied imaging procedures, managed user accounts, and collaborated with IT support teams.

In field service for Gijima-FNB, I installed, maintained, and tested card machines while managing nationwide stock levels and supervising a five-person staging team.

More recently, I supervised factory and production operations at Naledi Cables, improving maintenance scheduling, inventory tracking, communication, workflow efficiency, throughput, and waste reduction. I'm focused on using my IT skills while continuing to build experience and knowledge that improves company productivity and reputation.