At Gijima Technologies, I provided L2 support through BMC Remedy, handling 40+ tickets a day with 98% SLA adherence. I also managed account changes and permissions in Active Directory.
I supported joiner, mover, and leaver processes across campaigns, escalated P1/P2 incidents, and maintained asset and license compliance.
At Tradelink Retail System, I provided first- and second-line support for Tradelink Retail POS and back-office systems. I administered ServiceNow CRM and diagnosed hardware, software, and networking issues.
