Mean Beanz

Diagnose root causes of device malfunctions by utilizing multiple systems and deliver clear resolution steps to customers. Communicate network response findings and necessary troubleshooting processes to customers, ensuring accurate estimated resolution times.

Verified customer account details and facilitated upgrades, enhancing service satisfaction and product utilization. Provided technical support and troubleshooting, ensuring seamless equipment functionality and alignment with customer needs.

Confirmed APS offerings on patient accounts and accurately documented accounts to prevent lapses in prescription coverage. Processed payment requests from pharmacies and updated management on facility concerns requiring immediate attention while adhering to company-mandated SLAs.

Assessed and determined eligibility for childcare subsidy assistance by adhering to regulatory standards and utilizing authorized state systems. Verified employment status and child support compliance through documentation and direct communication with employers, ensuring accuracy in subsidy calculations.

Delivered exceptional customer service by efficiently processing policy endorsements and issuing new insurance policies, catering to the needs of licensed insurance agents and insured clients. Utilized Microsoft Excel for data tracking, creating detailed spreadsheets to monitor call transfer activities and support management in performance analysis.

Coordinated the distribution of 1,200 to 1,500 bus passes monthly by effectively communicating with healthcare facilities. Facilitated communication between transportation providers and passengers to ensure accurate location updates and managed complaint verifications and confirmations.

Facilitated contractor requests for utility mark outs, ensuring accurate and timely data entry in compliance with company standards. Provided clear and precise information to callers, effectively addressing both general inquiries and resolving misinformation.

Facilitated efficient ticket purchasing by updating billing and payment information, processing payments, and assisting callers with inquiries about seating arrangements and show details at Playhouse Square. Resolved account discrepancies by settling outstanding debts, offering discounts to valued ticket holders, and collaborating with management to troubleshoot and verify caller information.

Supported cashiers by managing customer transactions during peak hours, processed returns, and verified item quality to maintain high service standards. Collaborated with contractors on bulk order forms, facilitated rental agreements for equipment, and assisted with store-wide customer service initiatives.

Completed high school education, earning a diploma. Developed foundational knowledge and skills across various subjects.

Undertook some college coursework, gaining exposure to various academic disciplines. Developed foundational knowledge and skills.