AH

Open to opportunities

alex hall

@alexhall1

I am a results-driven data analyst and Six Sigma practitioner.

What I'm looking for

I seek a role leveraging data analysis, Six Sigma and LEAN to lead teams, improve processes, and deliver measurable operational improvements in a collaborative culture.

I am an accomplished data-focused leader with Six Sigma proficiency and LEAN manufacturing experience, committed to continuous improvement and operational excellence. I have led teams to meet KPIs, streamlined processes, and reduced waste through root cause analysis.

At my current role I led a team of 13, designed and delivered training, and optimised office operations to meet business goals. I apply coaching, stakeholder relations, and process-improvement skills to drive measurable results and professional development.

Experience

Work history, roles, and key accomplishments

EN

Current

Team Leader

Current

E.ON Next

Mar 2021 - Present (5 years 3 months)

Led a team of 13, streamlining office operations and delivering training programs that improved KPI achievement and staff performance.

Team Leadership Process Optimization Training Delivery KPIs Coaching Performance Management

AW

Customer Advisor

Anglian Water

Jul 2019 - Mar 2021 (1 year 8 months)

Provided customer support and resolved complaints, delivering positive outcomes and ensuring high service standards for customers.

Customer Service Product Knowledge CRM Problem Solving

LI

Team Leader

Lidl

Jul 2018 - Jul 2019 (1 year)

Coordinated daily tasks and prioritised workload allocation to optimise team efficiency and ensure smooth store operations.

Team Leadership Customer Service Operations Management

AL

Store Assistant

Aldi

Sep 2017 - Jul 2018 (10 months)

Assisted customers and handled complaints efficiently to ensure a positive shopping experience and maintain store standards.

Customer Service Complaint Handling Retail Operations Merchandising stock replenishment

KF

Team Leader

KFC

Sep 2009 - Sep 2017 (8 years)

Managed daily restaurant operations and delegated priorities to staff to maintain smooth business performance in a high-volume environment.

Team Leadership Operations Management Shift Scheduling Customer Service Training Performance Management

Education

Degrees, certifications, and relevant coursework

TU

Teesside University

Bachelor of Arts, Fashion Enterprise

2009 - 2012

Grade: 2:1

Bachelor of Arts in Fashion Enterprise from Teesside University, completed 2009–2012 with a 2:1.

Tech stack

Software and tools used professionally

Root Cause

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