Kyle Bird

I am a results-driven and adaptable professional with extensive experience in data management, performance leadership, and team coordination across the logistics and energy sectors. My career has been marked by a proven ability to optimize operations and drive performance within cross-functional teams. I pride myself on my strong communication, analytical, and leadership skills, which I leverage to foster continuous improvement in fast-paced environments.

In my current role as a Control Room Clerk at UPS, I serve as the primary liaison between senior management and warehouse team leaders, ensuring smooth operational flow. My transition into data management has allowed me to oversee data validation and cleansing, ensuring alignment with operational plans. I have successfully produced data reports that support strategic decision-making and improve warehouse performance, demonstrating my strong problem-solving skills by rectifying discrepancies that could impact compliance or operational performance.

Previously, as a Performance Lead at EON, I managed the performance of a 500+ staff contact center, consistently meeting KPIs and optimizing service delivery across multiple channels. My ability to develop and implement performance strategies has resulted in improved operational efficiency. I am passionate about using data-driven insights to identify areas for improvement and drive actionable change across the business.