Alex Dye

Opened new accounts from online webform applications and performed account maintenance such as adding/removing joint owners and adjusting shares. Promoted to Teller II in 6 months—faster than other employees.

Processed member transactions using the Velocity teller system and supported account management, including cashier/counter check printing. Managed daily closing tasks by scanning and balancing checks, balancing the TCD cash dispenser, and ensuring drive-thru shutdown.

Used the Xperience teller system to process transactions, open new accounts, and maintain member accounts. Supported audit standards and vault operations, including vault security and branch cash balance tracking.

Booked and adjusted flights using Amadeus CRT, accounting for passenger customization requests to improve satisfaction. Completed expedited training and achieved strong performance metrics, placing in the top 10% of TS agents.

Managed cruise passenger reservations in GERT, handling bookings, availability guidance, cancellations, payment processing, and room reservation adjustments. Stayed current on product changes to consistently support traveler needs.

Supported cruise reservations using AS400/Viper, handling booking, cancellations, extensions, and room reservation updates while processing ACH and credit card payments. Managed high-volume inbound requests via email, web-form, live chat, and outbound callback calls.

Managed the vault at the flagship/corporate branch and oversaw tellers to ensure timely member support and accurate end-of-day balancing. Coached tellers on sales tactics and maintained multiple operational reports for corporate/back office auditing.

Advised members on products and managed account operations, including opening/closing shares and maintaining memberships. Guided loan applications, performed teller-line deposits/withdrawals, supported basic vault duties, and ensured end-of-day balancing.

Led store operations during shifts, ensuring tasks were completed and opening/closing procedures were followed. Managed cash security steps, supported stocking and planogram upkeep, and provided guidance for customer needs.

Oversaw store operations and served as a keyholder, handling cash office duties including key deposits and change orders. Drove measurable improvements, raising departmental performance from 47% off track to 93% exceeds expectations within 5 months.

Activities and societies: Performing arts seal; performing arts-focused preparation.

Earned a college preparatory diploma with a performing arts seal from Jefferson High School in Jefferson, Georgia.

Activities and societies: Theatre and public speaking coursework.

Completed a course concentration at the University of North Georgia covering core curriculum, theatre, and public speaking in Gainesville, Georgia.