Looking for a job

Luis Arturo Gonzalez Simbron

@luisarturogonzalezsi

Message

I resolve customer financial challenges and provide hands-on technical support solutions.

Mexico

Message

What I'm looking for

I'm looking for a role where I can help customers resolve financial or technical challenges through clear communication, empathy, practical problem-solving, and collaborative support.

I've supported customers at Firstsource and CCSI by negotiating solutions for financial hardships and helping people keep their accounts in good shape.

I rely on empathy, communication, de-escalation, and problem-solving to make customers feel safe, informed, and able to cooperate.

At Solteccomputer, I provided technical support, designed systems for office work, network infrastructure, and entertainment, and diagnosed and repaired hardware issues.

At Copigrafic A.C., I created physical-media graphic design solutions and maintained and upgraded network-dependent infrastructure.

Experience

Work history, roles, and key accomplishments

Collections Representative

CCSI

Jan 2025 - Sep 2025 (8 months)

Negotiated solutions to help customers resolve financial situations and hardships on a case-by-case basis. Collaborated with a team and used communication and de-escalation skills to support customers.

Negotiation Communication Skills De escalation Teamwork Customer Support

Collection Representative

Firstsource

Jan 2023 - Sep 2025 (2 years 8 months)

Provided financial assistance and education to customers of all kinds, utilizing empathy, understanding, and problem-solving skills.

Customer Service Financial Assistance Empathy Problem Solving

Technical Support Specialist

Solteccomputer

Feb 2020 - Jan 2022 (1 year 11 months)

Provided technical support consulting and designed systems for office work, network infrastructure, and entertainment. Repaired and diagnosed hardware issues.

Technical Support System Design Network Infrastructure Hardware Repair Diagnostics

Graphic Designer and Technical Support

Copigrafic A.C.

Jan 2012 - Jan 2020 (8 years)

Designed physical media graphics for customers of all kinds and provided technical support, including design, maintenance, and upgrading of network-dependent infrastructure.

Graphic Design Technical Support Network Infrastructure Maintenance