
Alexandru Neagoe
@alexandruneagoe
Customer Support candidate with festival volunteer experience resolving attendee issues at UNTOLD, Beach Please, and SAGA.
What I'm looking for
At UNTOLD, I handled attendee problems and complaints in the resolutions area, working with the team and security staff on access, ticket, and wristband issues. I addressed around 5–6 difficult situations a day and looked for suitable solutions.
At Beach Please, I clarified attendee concerns and responded to unexpected situations in collaboration with the team. I’m developing my career in remote Customer Support and have completed practical and theoretical training in AutoCAD 2D technical drawings.
Experience
Work history, roles, and key accomplishments
Volunteer
SUNSET
Aug 2023 - Aug 2023 (0 months)
Assisted with setting up and organizing the entrance area, ensuring orderly flow by checking tickets and guiding participants. Supported over 300 participants per day with clear and calm communication.
Volunteer
Beach Please
Apr 2023 - Apr 2023 (0 months)
Handled participant issues and complaints, maintaining a calm and professional attitude. Intervened in incidents and found quick solutions to reduce dissatisfaction.
Volunteer
UNTOLD
Aug 2022 - Aug 2022 (0 months)
Resolved participant issues and complaints in the resolutions area, maintaining a calm and polite attitude. Managed approximately 5-6 difficult situations per day, collaborating with the team and security staff.
Volunteer
SAGA
Jun 2022 - Jun 2022 (0 months)
Checked tickets and access for over 500 participants per day, ensuring safety and smooth entry flow. Guided participants to appropriate areas and managed 3-4 tense situations daily with a calm and polite attitude.
Volunteer
SAGA-We Are One
Mar 2022 - Mar 2022 (0 months)
Directed participants to stages, access areas, bars, and exits, supporting the flow of over 500 participants per day. Provided clear and polite communication to quickly give needed information.
Education
Degrees, certifications, and relevant coursework
Curs de Operator în domeniul proiectării asistate de calculator (AutoCAD)
Operator în domeniul proiectării asistate de calculator (AutoCAD), Proiectare asistată de calculator
2025 -
Ongoing AutoCAD course covering 2D technical drawing, layer management, dimensioning, and print preparation.
Universitatea Titu Maiorescu
Licență în Drept, Drept
2025 -
Pursuing a Bachelor's degree in Law with an expected completion in 2029.
Colegiul Tehnic Motru
Liceu / Școală profesională, Protecția Mediului
2016 - 2020
Completed high school with a profile in Environmental Protection.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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