Nathaniel Whittington
@nathanielwhittington
Global IT leader driving ITSM automation, infrastructure modernization, and service excellence.
United StatesWhat I'm looking for
I am a global IT executive with 8+ years leading distributed teams across North America, LATAM, and EMEA to deliver modernization, automation, and ITSM optimization that produce measurable business value. I have led large-scale integrations, migrations, and infrastructure modernization efforts, improving SLA adherence, uptime, and user satisfaction.
I combine hands-on technical delivery with strategic planning—designing data-driven dashboards, ROI/TCO models, and IT governance frameworks while mentoring high-performing teams and fostering cross-regional collaboration. My achievements include multiple post-merger integrations, enterprise ServiceNow implementations, headquarters relocations, and projects that reduced ticket resolution time and boosted CSAT.
Experience
Work history, roles, and key accomplishments
Regional IT Manager
Caidya
Nov 2021 - Jul 2025 (3 years 8 months)
Directed global IT operations for 2,500+ end users across the Americas, reducing ticket resolution time by 35% through ITSM automation and leading two post-merger integrations and a headquarters relocation.
IT Operations Manager
Town of Cary
Feb 2021 - Apr 2021 (2 months)
Led enterprise migration from Samanage to ServiceNow, implementing ITIL-aligned workflows and automated dashboards to improve governance, SLA compliance, and platform reliability.
PGManaged global IT support for 10,000+ users and a 20+ team, achieving 95%+ CSAT and 97% incident resolution by implementing ITIL processes, automation, and performance analytics.
PGProvided Tier 1/2 support for HR and Operations across multiple countries, authored SOPs and knowledge base content, and supported access management and compliance initiatives.
Education
Degrees, certifications, and relevant coursework
Strayer University
Master of Science, Project Management
Activities and societies: Golden Key National Honor Society
Master of Science in Project Management completed in 2020 with membership in the Golden Key National Honor Society.
Saint Augustine's University
Bachelor of Science, Computer Science
Activities and societies: Golden Key National Honor Society
Bachelor of Science in Computer Science completed in 2016 with membership in the Golden Key National Honor Society.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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