Alex Andrei Orac
@alexandreiorac
I lead multilingual customer service teams across procurement, content moderation, and support operations.
RomaniaWhat I'm looking for
At Concentrix, I coordinate French- and English-speaking teams delivering procurement, customer service, and content moderation projects. I monitor performance, provide constructive feedback, support recruitment and training, and work across departments to resolve issues quickly.
Before leading teams, I supported customers at Webhelp Romania through chat, email, and French-language case management. I bring advanced French and English communication skills, empathy, team building, and a consistent focus on efficient, positive customer experiences.
Experience
Work history, roles, and key accomplishments
Coordinates a team to ensure high-quality service delivery in procurement, customer service, and content moderation projects. Implements strategies to improve team performance and monitors individual and team performance to support development.
Education
Degrees, certifications, and relevant coursework
Dunărea de Jos University of Galați
Bachelor of Arts, Philology
2016 - 2019
Activities and societies: Participated in debates and cultural projects, enhancing communication and collaboration skills.
Studied modern literary texts in English and French, developing critical and interpretative skills. Completed the Pedagogy module.
Alexandru Ioan Cuza National College
High School Diploma, Philology
2012 - 2016
Completed high school with a Philology profile, focusing on French bilingual studies.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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