Open to opportunities

Alexandra Perez Crossland

@alexandraperezcrossl

I create exceptional guest and event experiences through proactive service, coordination, and client relationship management.

United States

Message

What I'm looking for

I'm looking for a hospitality, customer success, or events role where I can build client relationships, coordinate exceptional experiences, solve service challenges proactively, and grow in account support and event management.

I'm currently creating welcoming, seamless stays as a Guest Experience Agent at FAENA Miami Beach, coordinating across housekeeping, engineering, concierge, bell, and food and beverage teams to resolve guest needs quickly.

I've also supported meetings and events at Hyatt Centric Gran Via / Thompson Madrid and Grand Hyatt Dubai, where I identified event clients, developed tailored proposals and contracts, and helped deliver weddings and private gatherings from setup through execution. With a Bachelor of Management and Tourism Companies from Les Roches and a specialization in Strategic Digital Marketing, I bring customer relationship management, event coordination, data tracking, and personalized service to hospitality teams.

Experience

Work history, roles, and key accomplishments

Current

Guest Experience Agent

Current

FAENA Miami Beach

Aug 2024 - Present (2 years 1 month)

Greets and checks in guests, manages room assignments and requests, and resolves complaints by coordinating with various departments.

Customer Service Front Desk Operations Conflict Resolution Opera

Meetings, Incentives, Conventions, and Exhibitions Sales Intern

Hyatt Centric Gran Via / Thompson Madrid

Aug 2023 - Feb 2024 (6 months)

Identified potential clients for event services, developed tailored proposals and contracts, and monitored industry trends to maintain a competitive edge.

Sales Proposal Development Contract Management Market Research Cvent