Open to opportunities

Alexandra Morales

@alexandramorales1

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Bilingual legal and administrative professional with remote experience in customer service and virtual assistance.

Colombia

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What I'm looking for

I’m looking for a remote, client-focused role where I can deliver empathetic English/Spanish support, manage schedules, and handle disputes or retention with clear procedures, independence, and a fast-paced environment.

I am a bilingual attorney and administrative professional with over 5 years of experience working with U.S.-based companies and international clients in both English and Spanish.

My background includes customer service, retention, dispute resolution, virtual assistance, appointment scheduling, legal documentation, and client communication. I also have professional experience in civil and family law, including divorce, child support, custody cases, and legal case management.

For the past several years, I have worked remotely in fast-paced environments, developing strong organizational, multitasking, and time management skills. I am highly adaptable, detail-oriented, and committed to providing excellent support while maintaining professionalism and confidentiality.

I am currently seeking remote opportunities where I can contribute my communication, administrative, legal, and customer support skills while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

RpmBpo

Feb 2024 - Jun 2026 (2 years 4 months)

Handled high-volume customer interactions for WAY.COM, addressing account inquiries and service issues in English and Spanish. Followed company procedures to resolve problems while maintaining professional, empathetic communication to support customer satisfaction.

Bilingual Customer Support Account Management Customer Satisfaction Customer Service

Retention Specialist

RpmBpo

May 2022 - Feb 2024 (1 year 9 months)

Supported customers with service continuation and retention strategies for WAY.COM. Managed difficult situations using negotiation and problem-solving to improve customer experience and retention results.

Customer Retention Negotiation De escalation Problem Solving Objection Handling Account Support

Customer Service Agent

Injuri Helpline

Oct 2022 - Feb 2023 (4 months)

Scheduled patient appointments remotely and confirmed details with follow-up communication. Answered inquiries, maintained organized records, and supported smooth scheduling coordination for customer satisfaction.

Appointment Scheduling Patient Support Data Entry Record keeping Professional communication Remote Coordination inquiry handling

Dispute Agent

RpmBpo

Nov 2021 - Feb 2022 (3 months)

Assisted customers through dispute and claim-related processes for WAY.COM. Reviewed account information to support dispute investigations while maintaining confidentiality for sensitive customer documentation.

Claims Processing Investigation Confidentiality Documentation Management Attention To Detail

Family & Civil Attorney

Law Attorney Romero Y Asociados

Sep 2019 - Feb 2021 (1 year 5 months)

Managed civil and family law matters, including divorces, child support agreements, and child custody cases. Organized legal documentation, advised clients, and followed up on cases while handling confidential information with professionalism.

Family Law Legal Documentation Client Communication Case Management Confidentiality Legal Research Negotiation

Education

Degrees, certifications, and relevant coursework

The Best School

English B2 Certification, English

2024 - 2025

Obtained an English level B2 certification, strengthening reading, writing, and conversational communication skills. Developed proficiency for effective English communication in everyday and professional contexts.

Universidad Nacional de Córdoba

Human Rights and Refugee Law Specialist, Human Rights and Refugee Law

2020 - 2021

Specialized in human rights and refugee law, including international protection standards, migration policies, and advocacy for vulnerable populations. Conducted legal analysis and case support to promote compliance with human rights regulations.

Universidad del Zulia

Attorney / Lawyer, Law

2014 - 2019

Studied law with focus on legal research, contract drafting, and case analysis. Advised clients and managed legal documentation with strong communication, negotiation, and problem-solving skills.

Universidad del Zulia

Specialization in Human Rights, Human Rights

2017 - 2018

Completed a specialization in human rights law, covering international protection standards and migration policy frameworks. Focused on legal analysis, case support, and promoting compliance with human-rights regulations.