Open to opportunities

Ana Rodriguez

@anarodriguez

Message

Highly organized Executive Virtual Assistant with proven efficiency expertise.

El Salvador

Message

What I'm looking for

I seek a role that values efficiency, offers growth opportunities, and fosters collaboration.

As a highly organized and proactive Executive Virtual Assistant with over 5 years of experience, I specialize in optimizing executive efficiency and operational workflows. My expertise includes expert calendar and email management, intricate global travel coordination, and seamless virtual meeting facilitation. I am fluent in both English and Spanish, which allows me to communicate effectively in diverse environments.

Throughout my career, I have excelled in corporate communications and problem-solving, leveraging advanced Office Suite software to streamline processes. My goal is to apply my comprehensive administrative and technical proficiency, including valuable legal experience, to enhance executive productivity and contribute to strategic company objectives. I am committed to continuously expanding my capabilities in high-level analytical support and innovative virtual solutions.

Experience

Work history, roles, and key accomplishments

WFM Analyst

UCA

Jan 2022 - Dec 2025 (3 years 11 months)

Managed end-to-end workforce planning for a dynamic contact center, employing a highly organized and analytical approach to optimize resource allocation. Conducted in-depth data analysis for forecasting (call volume, AHT, shrinkage) and designed efficient multi-channel schedules, ensuring optimal coverage and service level attainment.

Workforce Planning Data Analysis Forecasting Scheduling

Virtual/Executive Assistant

Centercom

Jan 2019 - Dec 2021 (2 years 11 months)

Provided dedicated virtual assistance to a US-based legal firm, ensuring seamless administrative support for critical legal processes. Managed the end-to-end completion of various legal contracts, ensuring accuracy and adherence to specifications.

Virtual Assistance Legal Support Contract Management Client Communication Document Management

Project Coordinator & HR/Financial Support Specialist

FEPADE

Jan 2015 - Dec 2018 (3 years 11 months)

Led the evaluation and enhancement of a key marketing application, serving as the primary liaison between developers and a US client to integrate feedback and drive optimal user adoption. Provided comprehensive HR and financial administrative support, managing processes and contributing to efficient fiscal operations.

Project Coordination Financial administration Corporate Communications Stakeholder Management Data Entry

Education

Degrees, certifications, and relevant coursework

FEPADE

Data Analyst, Data Analysis

Monitored real-time Data Analyst performance and analyzed key KPIs (including schedule adherence, occupancy, service level), proactively adjusting staffing and providing data-driven recommendations for continuous operational improvement. Generated comprehensive WFM reports, translating complex data into actionable insights for strategic decision-making.