Open to opportunities

Alexander Valentina

@alexandervalentina

Message

HIPAA-certified medical virtual assistant specializing in patient-centered administrative and clinical support.

Nigeria

Message

What I'm looking for

I seek a patient-focused remote role where I can apply EHR/EMR skills, HIPAA-compliant administrative support, and strong client communication to improve practice efficiency.

I am a HIPAA-certified medical virtual assistant with hands-on experience in EHR/EMR management, appointment scheduling, email and calendar management, and patient communication. My background in hospitality and pharmacy reception has sharpened my customer-service, problem-solving, and time-management skills, enabling me to deliver professional administrative and clinical support remotely.

I have managed prescription workflows, client outreach across email and social platforms, and front-desk operations for hotels and a pharmacy, consistently improving client communication and operational efficiency. I bring attention to data security, a patient-centered approach, and practical experience with electronic medical records to support healthcare practices effectively.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

God’s Grace Pharmacy

Jan 2024 - Present (2 years 1 month)

Perform administrative tasks including prescription checkout, scheduling, email management, phone outreach, and social media client updates to support pharmacy operations and patient communication.

Scheduling Customer Service Phone Communication Social Media Management Data Security

Current

Front Desk Attendant

Current

Tatiana Hotels and Suites

Dec 2019 - Present (6 years 2 months)

Managed front desk operations including guest check-in/out, customer service, appointment and reservation scheduling, and daily administrative support to improve guest experience.

Customer Service Front Desk Operations Time Management Communication Complaint Handling