At Miami Web Co. / HVAC & Tools Direct, I managed Google Ads and Meta Ads campaigns for the U.S. residential HVAC sector, exceeding the $5,000 sales target. I also created and scheduled visual content, Reels, and carousels in Canva.
I used generative AI prompts to speed up copywriting and market research, and updated WordPress catalogs and blog articles with on-page SEO. I also resolved first-level technical issues under SLAs.
At COBANMA, I structured marketing and consultative sales flows for administrative software and cybersecurity, closing more than $6,000 in direct commercial revenue. I also provided Tier 1 multichannel support, escalated incidents in Odoo CRM, and documented operating guides.
At Oficina Remota / Centromatic, I provided remote support for users and distributed teams, resolving hardware, Windows, office software, and VPN connectivity issues. I also managed cloud repositories, database migrations, and digital file distribution for multilingual projects.

