Alex Agrios

Owns operational delivery, performance reporting and continuous improvement within a high-volume, regulated financial services function. Rebuilt SharePoint into a live reporting hub and led redesign of regulated customer conversation framework, driving a 50% improvement in QA scores.

Design and deliver structured coaching programmes for individual and group players, tailoring training to different ages and skill levels. Support junior player development in line with Tennis Ireland frameworks.

15+ years' continuous service at one of Ireland's top-ranked golf courses, maintained alongside full-time education and, later, full-time employment.

Delivered quality assurance, training and process improvement within a regulated environment. Designed QA frameworks, delivered onboarding training, and scoped an end-to-end training and QA programme for contractors managing a large NPE portfolio.

Held full operational accountability for luxury concessions, balancing customer experience, high-value stock control and supplier relationships. Built long-term VIP relationships and designed an automated Excel-based stocktaking system that improved audit accuracy.

Promoted from Sales Associate within three weeks; took full ownership of team management, logistics, international supply coordination and compliance for a flagship store. Redesigned stockroom layout and delivery process, cutting internal delivery time by 58%.

Supported housekeeping operations on campus during a college break.

Selected as one of only 12 Peer Mentors supporting a residential community of 1,000+ students; co-developed mandatory consent workshops still delivered almost a decade later.

Delivered customer service and supported day-to-day operations in a busy home & DIY retail store.

Provided customer service and supported store operations in a high-footfall fashion retail environment.

Supported delivery of Ireland's well-known Irish-language summer college, supervising students and assisting with daily programme activities.

Pursuing Lean Six Sigma Certification to enhance process improvement and operational excellence skills.

Earned a Bachelor of Arts in Zoology and Statistical Analysis, developing strong analytical and research skills.

Pursuing PMP Certification to formalize project management expertise.

Completed a Diploma in Business Sustainability Management to integrate sustainable practices into business operations.

Completed a Diploma in Business and Financial Services to deepen knowledge in financial operations.