Simone Rubertelli
@simonerubertelli
I improve customer operations through frontline coaching, quality monitoring, escalation support, and practical process improvements.
IrelandWhat I'm looking for
I've supported customer operations at Deliveroo, Apple, Barclaycard, and the Department of Justice across high-volume environments. At Deliveroo, I improved restaurant support, created training sessions and email templates, supported call listening, and received the “Mister Above and Beyond” award.
At Apple and Barclaycard, I handled customer issues and complaints across phone, email, and chat while coaching peers, analysing performance, monitoring quality, and escalating operational issues. I also led teams of 15–20 agents at Barclaycard, created procedures and an Administration Team, delivered improvement plans, and conducted interviews.
I'm fluent in English and Italian, calm under pressure, and focused on turning frontline insights into practical service improvements. Outside work, I have spent the last 10 years learning, practising, and coaching football as a UEFA B Licence holder.
Experience
Work history, roles, and key accomplishments
Facilities Support Officer
Shankill Garda Station
Mar 2025 - Present (1 year 6 months)
Responsible for inventory management, maintaining organization of the Garda station, arranging meeting rooms, and managing supplier relationships.
Education
Degrees, certifications, and relevant coursework
Barca Innovation Hub, University
Certificate, Football Tactical Analysis
Certificate in Football Tactical Analyst from Barca Innovation Hub, University in 2020.
Kilroy's College
Diploma, Sport Psychology
Diploma in Sport Psychology from Kilroy's College in 2019.
Premier Sport College
Diploma, Strength and Conditioning
International Diploma in Strength and Condition (Level 5) from Premier Sport College in 2019.
Learning Cloud
Diploma, Sport Nutrition
Diploma in Sport Nutrition from Learning Cloud in 2019.
Diploma in Tourism
Diploma, Tourism
Diploma in Tourism.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Salary expectations
Job categories
Skills
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