At Runcommerce.ai, I built a support ticketing system that cut manual triage by 80% and ticket assignment time by 90%. I'm also co-creating a product knowledge base and AI chatbot so clients can resolve 80% of their queries without waiting for support.
At JAR, I designed a custom GPT upskilling programme and delivered knowledge transfer to 15 people, recovering 20% of weekly team capacity. I also revamped the mobile testing architecture, reaching 80% workflow automation coverage and reducing manual overhead by 60%.
At Slice, I collaborated on a bill-payment vertical that contributed 7% of revenue in its first six months. I redesigned the regression pipeline, cutting execution time by 75%, and was promoted to Operations Lead after 12 consecutive zero-defect releases.
At Capgemini, I formalised a requirements-to-report pipeline that consolidated project corrections by 20% and conducted data quality analysis that improved data integrity by 15%. During my MSc industry placement at Crowe Ireland, I developed a capacity framework that improved forecast precision by 25% and deployed a SharePoint-based AI workflow that reduced manual documentation time by 20%.
