Luca Roncone

Managed maintenance vendors, reviewed antivirus alerts, performed computer maintenance, set up PCs, workstations and servers, and resolved first-level hardware and software issues. Also managed company hardware assets and monitored potential purchases.

Managed first-level issues and responses, coordinated with vendors for software issues and system changes, implemented external software, and used Microsoft admin console for Office 365. Prepared systems for PC replacements, managed new users, and performed troubleshooting on Windows, Mac, and Linux PCs.

Debugged network and service issues, managed VLANs, created and managed VPN profiles, and handled printer server management and installation.

Managed tickets with SLA-defined responses, onboarded new users, managed company assets, resolved and escalated first-level issues, and maintained desktop and laptop hardware. Used Active Directory for profile and group management, managed cloud machines on AWS and Azure, and performed security checks.

Followed vehicles at site start, ensured correct programming and execution of routes, performed repair and maintenance operations, replaced parts, and modified routes and system operations as needed.

Assembled wiring harnesses, applied resin coating, and managed logistics for large volumes of parts.

Grade: 60/100

Earned an Electronics Technician Diploma with a focus on electronics and telecommunications, including programming in C and assembly for microcontrollers.