Open to opportunities

Gianluca Pugliese

@gianlucapugliese

Message

Dedicated IT technician eager to tackle new challenges.

Italy

Message

What I'm looking for

I seek a dynamic role in IT where I can leverage my skills and grow professionally.

I am a resolute and responsible IT technician with a strong eagerness to learn and take on new challenges. My experience includes providing first and second-level IT support, where I have honed my skills in troubleshooting and technical assistance. I pride myself on my determination and adaptability, ensuring that I deliver effective solutions under pressure.

Currently, I work at Magicstore, where I manage customer profiles and issue tracking using Jira and Zendesk. My technical expertise spans various IT systems, including Windows, ChromeOS, and MacOS, as well as e-commerce platforms like Shopify and WooCommerce. I am committed to continuous learning, as evidenced by my certifications in Networking Fundamentals and IT Support, and I am always open to new opportunities that allow me to grow in the IT field.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

Magicstore

Sep 2022 - Present (3 years 9 months)

As an IT Technician at Magicstore, I provide first and second-level IT support for cash registers, delivering technical assistance via calls and ticketing systems. I manage customer profiles, work schedules, and issue tracking using Jira, while also supporting e-commerce platforms and troubleshooting communication issues.